Tuesday, December 30, 2008

the customer is always right (in their own mind)

well, kids...

i'm back in retail. and i am back at a book store. bonus. as some of you may know, i once worked at a book store chain and left for weird circumstances. but that is all behind me now as i have a great job, which i thoroughly enjoy at a new book store chain. and i'm not just saying all that because my boss might read my blog. i've said it before... working at a book store is great if you are at customer service because everyone that comes in the store assumes that you have read all the books that you sell. they ask you in almost reverent tones where they too might find a book which could offer them such enlightenment. it's like you are a librarian that doesn't shout at people for being too loud. sometimes you will have a customer that is stupefied that you can't find "that book with the word blue in the title that that guy on the radio was talking about this morning" "well, what radio station, ma'am?" "oh, i don't know. my kids were listening to it." and of course the that is the only information that they have to give. let me just say... i'm good, but i'm not that good. i once had a woman ask me to find "that book with the word wolf in the title". it wasn't about wolves but had a wolf on the cover. do you know how many books have the word "wolf" in the title? after scrolling through about 64 titles, i gave up and told her to just call when she had more info. on my first day at my new job, i had someone ask me for the "new" bram stoker novel. stoker died in 1912. i don't think that he has had anything published in a while. i have a friend who worked for the same company as myself and he had a frustrated woman that wanted a specific edition of the new testament. i say frustrated because at reaching her wits end in not finding what she wanted, turned to him and asked pleadingly, "when did they start putting the old and new testaments together?" oh, i don't know, like 300 AD. god, i love those strange few customers that give my blog fodder.

i've only been working at the store for a little less than a month, but already i have had some folks that defy normalcy. there is one guy that used to hang out at my old bookstore that now hangs out at my new bookstore. that man gives me the heebie jeebies. to me, he looks like what i imagine gollum would have looked like if instead of lurking in the depths of the misty mountains, had moved to a trailer park and eaten twinkies while he fondled "the precious". needless to say, i tend to stay on the other side of the store when i see this fellow. i'm sure he's nice but i tend to judge on my instincts and my instincts tell me to run away, run away! we have our share of oddballs, sure. like the old guys that buy a readers digest, paula dean's newest cookbook and the best of lesbian erotica of 2008. or the emo kids that think that they look very individualistic but actually look like the other group of emo kids that just left, who looked like the other emo kids that were there the night before. there is always at least one parent, every shift, that can not or will not control their child/ children. and there is at least one perv (probably trailer park gollum) that leaves random bits of porn all over the store. thank god, i like my co-workers

that is the thing about retail... it is a lot easier to get through a shift when you enjoy working with the staff. my last bookstore had a fun group of booksellers but the manager was difficult and looked like a giraffe. not that she was difficult because she looked like a giraffe, but she did and she was. i don't know what her deal was but she always seemed to not like me. it happens. i was good at my job, great at upselling, gift co-ordinating, and customer service but i was never "good enough" to achieve the employee of the month. and it was obvious to the entire staff that she purposely skipped me every month. so i took it upon myself to buy a oversized novelty button that read, "employee of the month" and wore it under my name tag. if anyone congratulated me on my "achievement" i would politely explain that it was a joke and that the actual EOTM was whomever it happened to be at that time. everyone would laugh and i would carry on with my work. perhaps my sassiness is why i no longer work there. this group i've now joined seem to be able to take a bit of sass and dish out some of their own. thank god. it's just a job, not life or death. they are just books. in the end all will be ok, so just work hard and enjoy it, eh?

but i guess that is the most important part of having a job. to enjoy. i don't work in offices because, i am too much of a free spirit. i get bored and then i get feisty, then i get fired. i have worked so many places (one of the many drawbacks of working in theatre professionally -- you have to supplement your income somehow.) but i find that doing a job where i get to assist people in some way, i like to think that i excel (or at least am kinda good). i enjoy the environment of being surrounded by books. i may not be much of a writer but i can absorb the power of the written word from the great minds that have gone before and paved the way for the next tolkin, Shakespeare, rowling and dickens. the next great name in literature may frequent my store and just maybe i will be the one that leads them to the book that fuels the flames of their literary career. the next Pulitzer prize winning author may be standing on the other side of the counter from me. watch it be trailer park gollum. *skeevy*

Wednesday, December 3, 2008

high diddle lee dee, an actors life for me

so. i haven't posted anything in a long while and for that i am sorry. i'm doing a show and am neck deep in The Producers. i have loved the show ever since i first saw it and thankfully this show hasn't changed that. that will happen sometimes... you see a show and fall in love with it and then by happy circumstance, you are able to work on that same show. something unpleasant happens during the run and now the show is ruined for you forever. happens all the time.

i have been unusually casualty free during the run (knock on wood) so i have enjoyed it pretty well. the last show i did, i fell down a flight of stairs. i was bruised but generally ok. the show before that, i got sick and had to be mic'ed and still couldn't be heard. i've fallen off stages, walked into sets, been run over by set pieces. i'm clumsy. what can i say.

ok so here is the deal. i have to get something off my chest right now. but it is a long and sad tale of deceit and treachery within the world of theatre. hold on to your butts, cause here we go.

several years ago, i was hired by a great director to stage manage his new play which he was taking to a competition (which we won best drama, btw). the theatre that was hosting our rehearsals was also premiering the new play prior to the competition, so i spent a lot of time there. apparently, all the hard work that i was putting in for this show had not gone unnoticed by the TD of the theatre, who it so happens needed a SM for his production of West Side Story. i love that show so when he asked if i was interested, i jumped at the chance. that and you never know when you next gig will come along so best to take it when you can. i did the run with the new play, went to competition, came home and started working on west side. when i went into the artistic dir office to sign the paper work and contracts and what have you, i let them know that if they like the work that i do, i would be willing to set up as the house stage manager. you know, stage manage most of the shows and the ones that i couldn't, coordinate the finding and training of stage managers. i would be on staff. they seemed up for my suggestion and told me that they while they couldn't hire me on staff at that time, the budget meeting would be soon and it would be discussed then. until that time, would i consider "volunteering" with other shows to make sure that i fit in with the other staff and the theatre as a whole. that sounded fine to me as i was volunteering to do spot op and shit like that, not stage manage.

West Side Story was a hit and i felt really good about the production as a whole. after it closed, i upheld my part of the bargain by running spots, set painting during the day and generally being available for what needed to be done. then i met The Bob's.

The Bob's are a local theatre couple that are both named bob and direct, choreograph and support the local theatres. everyone around this damn town acts like the bob's opinion is the be all and end all of theatre as a whole. i had never heard of them before moving here. anyway, the bob's were tag teaming Zorba. one bob was directing the other was stage manager. i was asked to be the assistant SM/deck crew chief (the DCC is in charge of the stage crew and makes sure that everything on the stage is taken care of). i was told that i didn't really need to come to rehearsals until they moved on stage (meaning that the rehearsals took place in a rehearsal room and i wasn't needed until there was set and stuff to worry about) no prob, just let me know when you want me. i was in and out of rehearsals all the time, making sure i was aware of the show. once the cast started rehearsing on stage, i brought my notebook and really got down to business. i had cues written as a back up, set changes choreographed and various lists of rails and props and other whatnots that are needed to be recorded for big shows like zorba. i am a great assistant.

one thing you should know about the bob's is... they will call a rehearsal for certain times and if they don't finish what they had planned for rehearsal, they will keep going. that sounds great doesn't it. well, when you want to run act one and you aren't past the 4th scene and it's already 10:30 at night and you have kids in the cast and the cast as a whole is volunteer and were told that rehearsal would end at 10 and the director is yelling for the next scene and most of the cast has left of their own accord because they have work in the morning... well as you can imagine, it's not fun. that sort of thing happened all the time, i was running late for my PAYING job because of my VOLUNTEERING at the theatre. i told the bob's that i had to leave. rehearsal should have ended an hour and a half before and i had to go to my job. well they threw the biggest hissy fit ever and then said i could go. i'm all for the show must go on and crap, but i have to pay my bills and stuff.

shit like that went on the whole time we rehearsed. then the day before the show, i get a call on my cell from one of the bob's (some people call him bad bob) he informs me that since i can't seem to get along with the cast (that was news to me, since about half the cast was people with whom i had worked many times and with whom i enjoyed doing shows) that they were going to let me go as the assistant SM. and would i bring my prompt book to the theatre that afternoon so the new stage manager could take over. who did they get to replace me? some guy that had been hanging around the theatre for the last week. i thought that he was a family member of one of the cast members but no... he was there to watch me so that he could usurp my position. ass. i tried to say that they technically couldn't fire me as i was unpaid. but bob just said that they didn't want me there. so with a heavy heart, i took my prompt book to the theatre and left it at my station. i picked up my personal items and left.

come to find out after all was said and done... that pretty boy that took over my show was hired as a house SM. the artistic dir basically used me for free labor with a staff job as a carrot. after all was said and done, i tried to be as professional and kind to the bob's. i figured that they were just caught in the middle of the drama and couldn't be faulted. besides everyone around here thinks that they are really important so, might as well stay on their good side.

i have now learned that the bob's have been telling people that i quit the show and left them in the lurch. that is fucking bullshit. and anyone who knows me, knows that i have never done such a thing because it isn't in my nature to do so. the time for caring and placating those assholes is over. as much as i want to be petty and make all sorts of comment about them, i won't but know this. the bob's can lick my lizard.

(and that goes for jason brener, too. i don't like him in any way. not romantically, not friendly, not professionally. and he better stop telling people that i have romantic interests in him or i will gleefully kick his ass. and i mean that literally. i will do him physical harm if he doesn't shut his howling screamer.)

i just had to get all that off my chest and now i fell better.